Effective Date: [1st April 2026]
At Kalakriti Creations, we strive to provide high-quality 3D-printed and customized products. Since many of our products are made to order or customized specifically for each customer, we have certain conditions for returns, replacements, and refunds.
We accept returns or replacement requests only in the following situations:
The issue must be reported within 48 hours of delivery.
Customized or personalized products, including products made with specific names, photos, designs, colors, sizes, or other customer-provided details, are generally non-returnable and non-refundable once production has started.
Customers are responsible for providing accurate customization details before placing an order.
If a customized product is incorrectly produced due to an error by Kalakriti Creations, we will offer a suitable replacement or refund, as applicable.
If your order arrives damaged:
We may request photographs or videos to verify the damage before approving a replacement or refund.
If you receive a wrong or defective product, please contact us with:
After verification, we may provide a replacement, repair, or refund, depending on the situation.
Returns are generally not accepted simply because the customer has changed their mind, no longer requires the product, or does not like the product, particularly for customized, personalized, made-to-order, or 3D-printed products.
If the return is approved because the product was damaged, defective, or incorrectly supplied by us, Kalakriti Creations may arrange or reimburse the applicable return shipping cost.
For other approved returns, shipping costs may be the responsibility of the customer.
Once a refund is approved, the refund will be processed through the applicable payment method used for the order.
Depending on the payment provider or bank, the refund may take several business days to reflect in the customer's account.
Shipping and delivery charges may be non-refundable unless the issue was caused by an error on our part.
Orders can generally be cancelled only before production or customization has started.
Once production has started, cancellation may not be possible for customized or made-to-order products.
Where applicable, an approved replacement will be shipped after verification of the issue.
Replacement availability may depend on the product, customization requirements, and availability of materials.
The following products are generally non-returnable:
For any return, replacement, or refund-related query, please contact us with your order details.
Kalakriti Creations
Website: kalakriticreations.in
Instagram: @kalakriti_creations0925
WhatsApp: +91 73859 13797
We will review each request fairly and provide the best possible resolution in accordance with this policy and applicable consumer laws.
Note: This policy may be updated from time to time without prior notice. The policy applicable at the time of purchase will generally govern the order.